Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Standard SYMOTA made-to-order pieces are eligible for return as long as they meet the requirements above.

To start a return, you can contact us at info.symota@gmail.com. Please note that approved returns will need to be sent to the following address:

10770 Columbia Pike Suite 300 #1234
Silver Spring, MD 20901
United States

If your return is accepted, we’ll send you instructions on how and where to send your package.

For returns due to sizing, fit, or a change of mind, the customer is responsible for return shipping costs.

If your item is defective, damaged, misprinted, or incorrect, please contact us so we can evaluate the issue and make it right. When the issue is our responsibility, we’ll cover the appropriate return or replacement costs.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with return questions at info.symota@gmail.com.

Damages and issues

Please inspect your order when you receive it.

If your item is defective, damaged, misprinted, or if you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

Please include your order number, a description of the issue, and clear photos of the item and affected area when applicable. Providing this information with your first message helps us resolve the issue faster.

Exceptions / non-returnable items

Personalized, modified, or special-order products cannot be returned.

Standard SYMOTA pieces that are simply made to order are not considered personalized or custom products and may still qualify for our regular 30-day return policy.

Unfortunately, we cannot accept returns on sale or final-sale items or gift cards.

Please contact us if you have questions about the return eligibility of a specific item before sending it back.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Because every SYMOTA piece is made to order, we do not process traditional direct exchanges.

For sizing or fit-related returns, the customer is responsible for return shipping.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll automatically be refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info.symota@gmail.com.